Privacy Policy

1. Introduction

Mossvale is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, protect, and handle your personal data when you use our services or interact with our residential care home.

This policy applies to all individuals who inquire about, visit, or reside at Mossvale, as well as their family members and representatives. By using our services or providing us with your information, you agree to the practices described in this policy.

Contact Information:
For any privacy-related questions or concerns, please contact us at:
Email: privacy@mossvallees
Address: 37/1 Soi Naklua 18, Naklua, Bang Lamung, Chon Buri 20150, Thailand

2. Data Collection

2.1 Information We Collect

We collect the following types of personal information:

• Contact details (name, email address, phone number, postal address)
• Emergency contact information
• Health information relevant to care provision (dietary requirements, mobility needs, medical history as voluntarily provided)
• Financial information necessary for billing and payment processing
• Family and next-of-kin information
• Communication preferences
• Information provided through inquiries, forms, or correspondence

2.2 How We Collect Information

We collect information through:

• Contact forms on our website
• Email and telephone inquiries
• In-person visits and consultations
• Admission and assessment processes
• Ongoing care provision and interactions with staff
• Cookies and similar technologies on our website (see Cookie Policy)

2.3 Legal Basis for Processing

We process your personal data based on:

• Consent: You have given explicit consent for specific purposes
• Contractual necessity: Processing is necessary for providing care services
• Legal obligation: We must comply with applicable laws and regulations
• Legitimate interests: Processing is necessary for our legitimate business interests while respecting your rights

3. Data Usage

We use your personal information for the following purposes:

• Providing residential care services and daily support
• Communicating with residents, families, and representatives
• Processing inquiries and scheduling visits
• Billing and payment processing
• Coordinating with healthcare providers and emergency contacts
• Improving our services and resident experience
• Complying with legal and regulatory requirements
• Maintaining health and safety records
• Sending updates and information about our services (with your consent)

3.1 Data Sharing

We may share your information with:

• Healthcare providers (with consent or as necessary for care)
• Emergency services when required
• Family members and designated representatives
• Service providers who assist with operations (subject to confidentiality agreements)
• Legal and regulatory authorities when required by law

We do not sell or rent your personal information to third parties for marketing purposes.

4. Data Protection

We implement appropriate technical and organizational measures to protect your personal data, including:

• Secure storage of physical and electronic records
• Access controls limiting who can view personal information
• Staff training on data protection and confidentiality
• Regular review of security practices
• Encrypted transmission of sensitive information
• Secure disposal of records when no longer needed

4.1 Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Typically:

• Inquiry data: Retained for 2 years unless you become a resident
• Resident care records: Retained for 7 years after departure in accordance with healthcare record retention standards
• Financial records: Retained for 7 years in accordance with tax and accounting requirements

4.2 Breach Notification

In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities as required by applicable data protection laws.

5. Cookies and Website Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

6. Your Rights

Under applicable data protection laws, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restriction: Request that we limit how we use your data
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent for processing where consent was the legal basis

To exercise these rights, please contact us at privacy@mossvallees. We will respond to your request within 30 days.

You also have the right to lodge a complaint with the Office of the Personal Data Protection Commission of Thailand or your local supervisory authority if you believe your data protection rights have been violated.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are designed for elderly individuals and we do not knowingly collect personal information from individuals under 18 years of age without parental or guardian consent.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy regularly.

10. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: